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Key responsibilities include completing initial assessments to determine eligibility for services and facilitating the clinical assessment process. The coordinator must document all communications and actions diligently, ensuring a high level of client care throughout the admissions process. The role is performance-driven, with metrics focusing on conversion rates, call volume, and appointment completion rates.
#Great Place to Work Certified 2022-2023 #GPTW
Position Highlights
Coverage: Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Accrued Paid Time Off (PTO) plan, 8 paid Holidays, 1 paid floating Holiday of your choice, and 1 day off for your birthday.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with 50% employer match up to 4%
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.
*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*
Aware Recovery Care is an equal opportunity employer
● Identifies potential red flags and determines appropriate pathway and assessment process based on client need
● Collect appropriate demographic information from incoming leads and enter into CRM & EHR
● Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options
● Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process
● Proficiency in operation of CRM and EHR software
● Documents all communication and actions across platforms
● Ensures high level of client care throughout admissions process
● Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate.
· Bachelor’s degree preferred.
· Previous experience in a behavioral health setting.
· Experience with running insurance plans and interpreting benefits.
· Strong customer service skills.
· A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
· Experience with EHR and CRM systems (Salesforce preferred).
· Experience in a call center or related environment handling high volumes of inbound and outbound calls.
SKILLS:
● Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
● Expected to perform all duties within their scheduled work week
● Comply with State/Federal requirements
● Ability to use electronic health records, phone systems, customer resource management
● software, and more general office computer systems
● Professional and proficient written and verbal communication
Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).
OTHER REQUIREMENTS:
· Ability to work in a hybrid capacity from the Wallingford, CT office.
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Why You'll Love This Job
The Admissions Specialist 2 plays a vital role in ensuring a seamless intake process for clients seeking recovery services. This position is responsible for answering incoming calls and promptly responding to requests for information, while also identifying potential red flags and determining appropriate pathways for client assessments. The Admissions Specialist will collect and enter demographic information into the CRM and EHR systems, verify insurance coverage, and effectively communicate financial options to clients.Key responsibilities include completing initial assessments to determine eligibility for services and facilitating the clinical assessment process. The coordinator must document all communications and actions diligently, ensuring a high level of client care throughout the admissions process. The role is performance-driven, with metrics focusing on conversion rates, call volume, and appointment completion rates.
#Great Place to Work Certified 2022-2023 #GPTW
Position Highlights
- This role is remote with employees reporting to Wallingford, Connecticut.
- Candidate must reside in one of the following states: CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, AR, MN, PA, TX, MI.
- This role is full-time at 40 hours per week. Expected office hours are Tuesday through Saturday, 10am to 6:30pm.
- Starting salary for this role is $46k- $60k annually, contingent on experience and education
Coverage: Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Accrued Paid Time Off (PTO) plan, 8 paid Holidays, 1 paid floating Holiday of your choice, and 1 day off for your birthday.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with 50% employer match up to 4%
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.
*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*
Aware Recovery Care is an equal opportunity employer
Responsibilities
Answer incoming calls and respond to requests for information in a timely fashion● Identifies potential red flags and determines appropriate pathway and assessment process based on client need
● Collect appropriate demographic information from incoming leads and enter into CRM & EHR
● Check insurance in electronic verification system to verify current health insurance coverage and eligibility; can confidently interpret a verification of benefits, convey financial quote to client & discuss payment options
● Complete initial assessment with clients to determine eligibility and facilitate clinical assessment process
● Proficiency in operation of CRM and EHR software
● Documents all communication and actions across platforms
● Ensures high level of client care throughout admissions process
● Held accountable to performance and call center metrics such as conversion rate, call volume & appointment completion rate.
Skills & Qualifications
QUALIFICATIONS:· Bachelor’s degree preferred.
· Previous experience in a behavioral health setting.
· Experience with running insurance plans and interpreting benefits.
· Strong customer service skills.
· A minimum of two years in the substance use disorder field, particularly in assessing client appropriateness and treatment pathways.
· Experience with EHR and CRM systems (Salesforce preferred).
· Experience in a call center or related environment handling high volumes of inbound and outbound calls.
SKILLS:
● Able to maintain a cooperative and positive attitude at all times and approaches patients, colleagues and family members in a professional and welcoming manner
● Expected to perform all duties within their scheduled work week
● Comply with State/Federal requirements
● Ability to use electronic health records, phone systems, customer resource management
● software, and more general office computer systems
● Professional and proficient written and verbal communication
Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.).
OTHER REQUIREMENTS:
· Ability to work in a hybrid capacity from the Wallingford, CT office.