Clinical Outreach Manager JobNorth Haven, CT 132753

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Why You'll Love This Job

Are you interested in joining a dynamic company that delivers successful in-home treatment to clients with substance use disorder? If you are a caring, compassionate and capable Clinical Outreach Manager who meets or exceeds the following, we want to hear from you!

Aware Recovery Care (ARC) offers a holistic approach to treatment and changes the way clients receive care throughout the country. ARC is a year-long, home based, addiction treatment program that works collaboratively with a multidisciplinary team to assist clients in their first year of recovery.
In this workplace, employees are given more freedom to map their paths to growth (with the financial and moral support that they need ) .

Position Summary for a Clinical Outreach Manager

The Clinical Outreach Manager is responsible for identifying, partnering and fostering relationships for client referrals within the hospital, primary care, psychiatric, and community health sectors, while promoting Aware Recovery Care’s unique In-Home Addiction Treatment approach.

The Clinical Outreach Manager is a key position within the Aware Recovery Care model. You are responsible for being the primary point of contact for all healthcare and psychiatric partners in your territory. You would ensure all client referrals are handled and fielded correctly, whether that client is placed with us, or we refer out to a community partner. You would promote the Aware model at in-services, lunch and learns, and conventions.

*Salary ranges from 80k-110k*

This role will  be supporting Multiple Agencies

*****Aware Recovery Care is an equal opportunity employer.******


  • Can communicate a thorough understanding of ARC’s philosophy of treatment, program specifics, admissions process and criteria

  • Make face-to-face sales calls, phone and email outreach to potential medical and psychiatric referral sources

  • Strengthen existing relationships with medical and psychiatric referral resources, as well as cultivate new ones through networking, cold calling and other various forms of contact

  • Attend professional conferences, seminars, and networking events to promote Aware Recovery care and connect with potential referents within your identified sector

  • Inform industry professionals and consumers about Aware’s services, curriculum, and medical/clinical staff qualifications

  • Verify current health insurance coverage, benefits and eligibility through the electronic verification system

  • Involvement in collaborative treatment team planning and coordination: goals for treatment and designation of potential care team based upon client personality, age, gender, and history.

  • Compliant with applicable state and federal regulations (Release of Information, Grievance and Appeals procedures, etc.)

  • Proficient in operation of CRM (Salesforce) and EHR (Sigmund) software

  • Tracks contacts, clients, providers, institutions, their hierarchies, referrals in and external referrals made on a daily basis through Salesforce

  • Knowledgeable of MAT advantages, disadvantages, side-effects, signs/ symptoms of overdose / managing withdrawal symptoms

  • Aware of resources available for specialized providers, comorbidities, dual diagnosis, as well as other levels of care (as-needed)

  • Maintains contact with client and family throughout the treatment process as needed

  • Support business operations and attend weekly marketing meetings

Skills & Qualifications

  • Bachelor's Degree

  • At least 3 years experience in Addiction Treatment or Mental Health Field preferred

  • RN, LMSW licensure or equivalent preferred

  • Willing to do some travel and night/weekend events

Key Competencies:

  • Exemplifies a high degree of Emotional Intelligence when working with referral sources, clients, and colleagues

  • Knowledge and understanding of the disease model of addiction, treatment, and recovery, including Aware’s programs and operations

  • Ability to work within a team environment

  • High ethical standards

  • Strong sense of purpose in relation to helping referrals, both those who become clients and those who do not

  • Disciplined in work ethic as an often field-based employee

  • Professional and proficient written and verbal communication

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