Reasonable Accommodations Statement:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• On a monthly basis:

  • Individual Supervision

    • Receive Supervision from Care Coordinator Manager (one individual, one group with other CC Leads)

    • Provide Administrative Supervision to other Care Coordinators within territory

      • Appropriate documentation for Administrative Supervisions

    • Plan and run Territorial Meeting in collaboration with other department leads in the territory

      •  “New business” of the territory(check-in and updates)

      • Training discussion topic

      • Staff Q&A and discussion (challenges, victories, etc.)

• On a weekly basis:

  • Look at Care Coordinator Sheets to make sure they are updated by Monday morning for CCs in their territory

  • Review CCs in territory weekly schedules in AURA on Monday to make sure they are in

  • Remind staff to complete either of the above missing items

  • Look at New Starts/Restarts Google sheet on Monday and Friday afternoons to review potential incoming clients to the territory

  • Attendance at Case Review

• Regular communication with and support of CCs in territory:

  • Teams facing client engagement challenges

    • Client not meeting with the team, not answering calls, frequently canceling, preferring virtual meetings, etc.

    • Team splitting or overall lack of team cohesion

    • Team members schedule frequent virtual over in-person meetings

  • Attendance at or assistance in preparation prior to team or family meetings as requested by staff

  • Engagement in SWATs

    • Leads will be invited to SWATs via Google Calendar for reference of what's happening in their territory, but do not need to feel pressured to attend them all. If unable to make it, follow-up with the team and provide support as needed

  • Attendance at every first CCM for clients in the territory whenever possible, especially more challenging cases

    • Note: Wherever the client lives, dictates the lead that should be in attendance. Lead who attended the CCM needs to share information with other Lead if client’s Care Team is cross-territorial

• Regular communication with Care Coordination managers:

  • Territorial challenges (client and/or team) and patterns of potential performance concern(s) of CCs in territory

  • Crisis or brewing crisis with client, with client allies, or within the team

• New Hires

  • First in line to provide shadowing/mentoring to new CC hires

  • If unable to provide first-line shadowing/mentoring, will provide backup recommendation to Training staff

• “Weekend radar” email sent to CC and CRA Management, CC On-Call, Integrated Healthcare Services Director, and CRA Lead counterpart for potential cases to watch over the weekend

• Maintain a supply of UDS cups, gloves, biometric equipment and other bag supplies for distribution to field staff

• Establish and/or strengthen relationships with territorial resources and outside providers for client utilization.

  • Maintain communication with Clinical Outreach Manager regarding territorial resources:

    • Identifying/vetting new client or ally resources and Providers

    • Establishing a plan of action for reaching untapped resources

    • Direction on messaging ARC program – current and future offerings

  • Maintain supply of marketing materials for territorial staff to grab for appropriate local events.

• Perform miscellaneous job-related duties as assigned

Competency Statement(s)

• Reliability – The trait of being dependable and trustworthy.

• Customer Oriented – The ability to take care of the customers’ needs while following company procedures.  

• Accountability – The ability to accept responsibility and account for his/her actions.  

• Ethical – Ability to demonstrate conduct conforming to a set of values and accepted standards.  

• Friendly – The ability to demonstrate a cheerful demeanor towards others.  

• Responsibility – Ability to be held accountable or answerable for one’s conduct.

• Autonomy – Ability to work independently with minimal supervision.

• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.

• Judgment – Ability to form a sound decision using the available information.

• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.  

• Management Skills – Ability to direct oneself and effectively supervise others (if applicable)

• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.

• Adaptability – Ability to adapt to change in the workplace.

• Analytical Skills – Ability to use thinking and reasoning to solve a problem.  

• Strategic Planning – Ability to develop a vision for the future and create a culture in which the long-range goals can be achieved.  

• Self-Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.