Verification of Benefits / Patient Advisor JobWallingford, CT 129423

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Why You'll Love This Job

Are you interested in joining a dynamic company that delivers successful in home treatment to clients with substance use disorder? If you are a caring, compassionate and capable Verification of Benefits / Patient Advisor who meets or exceeds the following, we want to hear from you!
Position Summary:
A VOB & Patient Advisor is responsible for analysis, investigation, and resolution of patient responsibility. This role includes ensuring self-pay receivables are processed and resolved according to department policies and regulatory guidelines. The VOB & Patient Advisor will act as a liaison between the Finance and Admissions departments.

Position Highlights
  • This role is hybrid out of our Corporate Office located in Wallingford, CT.
  • Expectation is a minimum of 2 days in the office. *The initial 30 days may require additional in office time for training*
  • This role is full-time non-exempt with a starting rate of $18-22/hour
  • Weekends are included
Benefits Highlights
Coverage: Health, vision and dental through Anthem Blue Cross Blue Shield, FSA, HSA that comes with an employer match, along with STD, LTD, life insurance, EAP, and more.
Balance: Competitive front loaded Paid Time Off (PTO) plan , 8 paid Holidays, 1 paid floating Holiday of your choice, and 1 day off for your birthday.
Development: Certification/continuing education eligibility, leadership development and 1 paid day off a year to go towards personal professional development.
Retirement: 401(k) retirement plan with 50% employer match up to 4%
Culture: Great Place to Work certified #GPTW, dedication to diversity, equity and inclusion, and a growing working environment.
*In order to be eligible for our full benefits package you must be employed full time at a minimum of 32 hours a week*

Aware Recovery Care is an Equal Opportunity Employer


Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Performs benefit and insurance verification upon sign on, updates insurance information on client accounts.
  • Ability to identify and communicate with payer and/or system trends to Management.
  • Assists clients with billing questions and concerns.
  • Notifies clients of their termed insurance and assists in reinstating insurance or enrolling for new coverage.
  • Sets up arrangements/monthly installments plans for clients.
  • Maintains thorough knowledge of payer contract, regulations, and guidelines.
  • Outbound revenue cycle phone calls to payers and clients.
  • Follow up on any clients with Loss of Insurance. Maintains follow-up log.
  • Processes requests for Scholarship Assistance according to policies and procedures. Approved requests within defined thresholds.
  • Collaborates with the Admissions department in regards to the client's enrollment process.
  • Works closely with the all Aware departments.
  • Responsible for active/SOS client insurance verification weekly, monthly. Maintains separate log for accountability.
  • Accountable for outstanding customer service that drives quality and an exceptional customer experience.
  • Adapts to organizational change and departmental restructuring to fit the needs of our clients and payer sources.
  • Perform miscellaneous job-related duties as assigned.

Skills & Qualifications

  • High School Graduate or GED equivalent
  • At least 2-4 years of previous Professional Behavioral Health self-pay/benefits and insurance verification
  • Thorough knowledge of State and Federal laws and Aware Recovery Care policies regarding Scholarships and Self-Pay (deductible, coinsurance, and copays)
  • Proficiency with keyboarding and computer skills including word processing, spreadsheet, and Client Accounts software
  • Ability to attain productivity and quality standards per department requirements
  • Attention to detail with the ability to perform and work within scheduled deadlines is required
  • Knowledge of commercial payers. Anthem/BCBS preferred
  • Basic knowledge of insurance benefits and terminology are strongly recommended

Computer Skills:
  • Proficient keyboarding and computer skills including word processing, spreadsheet, and Client Accounts software
Key Competencies:
  • Exceptional organizational and leadership skills
  • Efficient work ethic
  • Ability to easily adapt and multitask
  • Strong ability to collaborate and perform in a team-oriented environment as demonstrated by prior experience
  • Professional and proficient written and verbal communication
  • High level of integrity and professionalism
    • Goal and results oriented
    • Resilient and able to perform under pressure
    • Critical thinker
    • Reliable
    • Strives for excellent standards of quality
    • Entrepreneurial spirit
    • Commitment to ongoing learning and growth
  • Ability to use electronic health records, phone systems, customer resource management software, and more general office computer systems
  • Appreciation and respect for principles of diversity, equity, and inclusion. Ability to engage with diverse audiences (age, gender, nationality, race/ethnicity, profession, etc.)

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